Our GTC. Clarity is important to us.

The most important thing first: Thank you for your cooperation and trust. We are typically very busy because we place great value on a trusting, fair, and cooperative business relationship. Above all, it is essential that all parties adhere to the agreed-upon terms. The following points are particularly important to us:

1. Scope of Application

These general terms and conditions (GTC) govern the contractual relationship between grossmann & partner GmbH (hereinafter referred to as "g&p") and its customers or consumers (natural or legal persons) who make use of the services offered by g&p as specified in Section 3 of these GTC. Any provisions that deviate from these GTC are only valid if confirmed in writing by g&p. The GTC are acknowledged as an integral part of the contract upon the conclusion of each contract.

2. Contractual Partner

The contractual relationship is concluded with grossmann & partner gmbh, Mülimatt 2, CH-8911 Rifferswil, Switzerland, Tel: +41 79 631 23 07, E-Mail:.info@grossmann-partner.ch.

3. Offered Services

g&p offers lectures, open seminars, in-house training, coaching, consulting, hybrid seminars, and online courses as well as online coaching. The exact and up-to-date service offerings can be found on the website: www.grossmann-partner.ch.

4. Registration and Contract Conclusion for Open Seminars

Registrations for open seminars must be made in writing using a registration confirmation provided by g&p (including helpful tips for travel planning and hotel bookings). Registrations are binding and require payment of the listed participation fees, subject to the condition that the registration is not rejected by g&p (e.g., due to overbooking), which would be communicated to the customer immediately.

5. Performance of Offered Services

We are committed to performing the services in accordance with the contract. The specific scope of services will be outlined in the respective event announcement, which is available at www.grossmann-partner.ch or will be individually agreed upon in writing as part of the contract.

6. Eligibility for Participation

Only individuals (natural or legal persons) who have paid the full participation fee by the start of the event are eligible to participate.

7. Payment Terms for Open Seminars

The customer agrees to pay the agreed participation fee. If the fee has not already been paid during online registration, invoicing will occur shortly after your booking or registration confirmation. The participation fee, plus VAT, must be paid within 14 days after receipt of the invoice without any deductions.

8. Cancellation Policy for Open Seminars

I. You may cancel your booking at any time. Cancellations must be made in writing. A free cancellation is possible up to 6 weeks before the seminar start. If a cancellation is made less than 6 weeks before the seminar begins, cancellation fees of 50% of the agreed participation fee will apply, subject to the following conditions.

 II. If the cancellation occurs less than 3 weeks before the seminar begins, the full agreed participation fee will be charged, subject to the following conditions. This also applies if you fail to attend the seminar despite booking.

 III. In the case of cancellation, you have two options:

a. You can send a replacement participant at no additional cost.

b. We will look for a replacement participant in good faith by, for example, contacting a possible waiting list:

(1) If we succeed in finding a replacement participant, you may choose a new date depending on availability. We will charge a flat fee of CHF 200 (plus VAT) for the incurred effort.

(2) If we cannot find a replacement participant, the seminar spot will be forfeited, and you will be responsible for the cancellation fees as outlined above..

IV. You may demonstrate that we have not incurred any loss or depreciation due to the cancellation, or that the loss is significantly lower than the applicable flat fee. If you successfully prove a substantial deviation from the flat fee, you will only owe compensation for the actual damage incurred.

 V. A cancellation cannot be revoked.

9. Right to Change

I. g&p is entitled to make necessary changes or deviations to the content, methodology, and organization (e.g., due to legal changes) before or during the event, provided these do not significantly alter the benefit of the announced event for the participants.

 II. g&p is also entitled to replace the scheduled speakers if necessary (e.g., due to illness or accident) with other individuals who are equally qualified for the announced topic.

10. Other Consulting Services (In-house Trainings, Keynotes, Consulting, Coaching)

I. The scope of activities to be performed by g&p will be described in an offer or defined in a written contract with g&p.

 II. The customer must provide g&p with all necessary documents and information for the execution of the contract in a timely manner, without special request.

 III. The compensation for our other consulting services (hourly rates/daily rates or fixed price) is based on the agreement made with g&p. The compensation is exclusive of VAT (at the statutory rate) and any agreed-upon expenses, incidental costs, per diems, etc. We are entitled to issue advance invoices.

IV. Unless otherwise agreed, invoicing will occur on a monthly basis. Compensation and expenses are due for payment 30 days after receipt of a valid invoice, without deductions.

 V. If our invoices are not paid in full by the customer, we are entitled to suspend further activities for the customer until the outstanding amount is fully settled. Furthermore, we are entitled to terminate the contract with the customer without notice, after prior written reminders. In this case, we may charge the customer either for the services rendered up to the termination date or the agreed-upon or projected fixed compensation.

VI. Agreed Keynotes, consultations, or coaching appointments can be canceled free of charge up to a maximum of 7 days before the event. In-house trainings can be canceled free of charge up to a maximum of 6 weeks before the event. After that, g&p will charge 100% of the planned effort.

VII. Travel costs include all additional expenses directly incurred due to a business trip for service delivery. This includes travel costs, accommodation costs, meal allowances, and any documented or credible incidental costs.

VIII. Travel costs will be calculated as follows: flight costs (minimum business class), train fares (first class), rental car/taxi costs, accommodation (minimum 4-star hotels), and other expenses will be charged based on receipts. Travel by personal vehicle will be charged at CHF 0.70 per kilometer to the event location and back.

10a. Online Courses

I. Online courses and digital learning materials provided by g&p are offered exclusively for informational and educational purposes. They do not constitute financial, legal, medical, psychological, or therapeutic advice, nor do they replace professional consultation.

II. g&p does not guarantee any specific results, success, or outcomes from participation in online courses. Any examples, case studies, or testimonials are illustrative only. Individual results depend on various factors beyond the control of g&p.

III. Participation in online courses is at the customer’s own responsibility. The customer acknowledges that they are solely responsible for their decisions, actions, and results arising from the use of the course content.

IV. Additional disclaimers, usage terms, and notices included within the online course materials themselves form an integral part of the contractual relationship.

11. Cancellation by Us

I. g&p reserves the right to cancel open seminars at least seven days before the planned date due to failure to reach a minimum number of participants or for other important reasons beyond our control (e.g., sudden illness of the speaker).

 II. If a seminar, event, or other consulting service cannot be held due to force majeure, including weather conditions, earthquakes, floods, pandemics, epidemics, COVID-19, etc., or can only be held in a reduced form due to restrictions, we are not obligated to carry out the event or service.

 III. In the event of a cancellation, we will promptly inform the customers. We will offer a comparable alternative. Any fees already paid will be refunded upon request, or the paid fee will be credited toward an alternative offer.

IV. Further liability and claims for damages are excluded in all cases unless caused by intent or gross negligence on our part. Please note, this particularly applies to bookings for hotels (overnights and meeting rooms), flights, rental cars, train travel, or catering by the customer.

12. Rescheduling of an event by the Customer

I. Rescheduling is generally possible for in-house trainings, keynotes, consultations, and coaching, but only with the consent of g&p. Online programs cannot be rescheduled. Rescheduling may be refused if it is too short notice or if no alternative dates are available.

 II. The customer must submit a written request for rescheduling at least 21 days before the event.

 III. If rescheduling is approved, we will provide the customer with at least one alternative date for a later event. If no date is fixed within 6 weeks after the announcement of the alternative dates, we are entitled to invoice the full agreed-upon services. This also applies if none of the proposed options is feasible for the customer.

13. Company Secrets, Publications

I. g&p and the customer are obligated to treat all facts and information disclosed during the execution of the contract and that are not publicly known, especially the trade secrets of the other party (hereinafter "confidential information"), as confidential indefinitely, use them solely for the purpose of contract performance, and not disclose them to third parties. If g&p involves third parties for contract performance, g&p must obligate them to confidentiality to the same extent.

 II. g&p may use confidential information for oral or written publications without prior consent from the customer, as long as the customer's identity cannot be inferred from the facts and information.

 III. g&p may use the name and logo of the customer as a reference for its own marketing, and only for this purpose, including the customer's brand and company, after consultation. This does not apply to content from the collaboration or work results created during it.

14. Retention of Title, Copyright, and Usage Rights

I. g&p retains full ownership of all materials delivered until the customer has fully satisfied all payment obligations.

 II. If g&p creates copyrightable works for the customer (e.g., training materials, presentations), the customer will only be granted a simple usage right for their own purposes, contingent upon the complete fulfillment of all payment obligations, unless otherwise specified in the contract or the purpose of the contract indicates something different.

 III. Training materials handed out or sent by g&p during training sessions are protected by copyright and may only be reproduced, translated, reprinted, electronically processed, distributed, or published with the express written consent of g&p and the respective speakers.

IV. The methods, templates, concepts, tools, and other materials provided by g&p for service delivery remain the exclusive property of g&p, with the sole right of use.

 V. For work results individually developed during a workshop or course, the customer is granted the right to exploit them in all known and unknown ways.

VI. The customer is not authorized to take photos or make audio and video recordings.

15. Data Protection

We process the personal data you provide to fulfill orders, particularly to meet contractual obligations, as well as to comply with legal obligations. No data will be shared with third parties. For more information on data protection, please refer to www.grossmann-partner.ch/Dataprotection

16. Liability

i. g&p is only liable for grossly negligent or intentional breaches of duty. In the case of gross negligence, liability is limited to foreseeable, typical, and direct damages resulting from the nature of the service. This applies to the legal representatives and vicarious agents of g&p as well.

ii. Training is prepared by g&p and its speakers to the best of their knowledge and expertise. We exclude liability and warranty for the accuracy, timeliness, completeness, and quality of the content. We are also not liable for any consequential damages resulting from incorrect and/or incomplete seminar content.

 iii. g&p s not liable for losses or damages to objects during training, such as walls in meeting rooms, or for damages on the way to or from the venue.

 iv. We also do not accept liability for damages and consequential damages of a material or immaterial nature arising from the use or non-use of possibly incorrect and/or incomplete content of the lectures and/or seminar materials.

17. Jurisdiction and Applicable Law

i. Applicable law: Swiss law exclusively applies to all disputes arising from or in connection with these GTC, including questions regarding the validity, interpretation, and enforcement of the agreement, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

ii. Jurisdiction: The exclusive jurisdiction for any disputes arising in connection with these GTC is Zurich, Switzerland.

18. Severability Clause

If any individual provisions of these GTC are invalid or unenforceable, or if performance becomes impossible, this will not affect the validity of the remaining parts of the GTC. In such a case, the parties agree to promptly replace the invalid, unenforceable, or impossible provision with a valid and enforceable one that comes as close as possible to the original intent. The same applies if a gap in the contract exists.

If you have any uncertainties, please feel free to contact us—we are here for you.

Effective as of 01.03.2025